Privacy Policy
Last updated: January 2026
Who We Are
Solent Solar ("we", "our", "us") is a solar panel installation company based at 7 Lavender Court, Whiteley, Fareham, Hampshire PO15 7FD. We are committed to protecting your privacy and handling your personal data transparently and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
When you use our website or contact us, we may collect the following personal data:
- Your name, email address, phone number, and postcode (via our contact form)
- Property type and service interests (via our contact form)
- Any additional information you provide in your message
- Technical data such as IP address, browser type, and pages visited (via standard web server logs)
How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiry and provide a quote for our services
- To arrange site surveys and installations
- To comply with legal obligations (e.g., MCS certification records)
- To improve our website and services
Our lawful basis for processing your data is legitimate interest (responding to your enquiry) and, where applicable, contractual necessity (providing our installation services).
Data Sharing
We do not sell your personal data to third parties. We may share your data with trusted partners only when necessary to deliver our services, including equipment manufacturers (for warranty registration), MCS and DNO (as required by regulation), and our database provider (Supabase, which stores form submissions securely). All third parties are contractually obligated to protect your data to the same standard we do.
Data Retention
We retain your contact form data for up to 2 years from the date of submission. If you become a customer, we retain records for the duration of any warranties (up to 25 years for panel performance warranties) as required by MCS regulations. You may request deletion of your data at any time, subject to our legal obligations.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to processing of your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
Cookies
Our website uses only essential cookies required for basic functionality. We do not use advertising or tracking cookies. No third-party cookies are set by our website.
Contact Us
To exercise your rights or ask questions about this policy, contact us at info@solent-solar.com or call 07833 448687.